1. Our Products

1.1 Products are subject to availability. If we are unable to supply your chosen item we reserve the right to substitute a product of equivalent value and quality without notice.
1.2 If we are unable to provide your chosen item or a suitable substitution we will advise you as soon as possible and refund your payment in full.
1.3 We aim to deliver some flowers in bud to increase vase life.

2. Prices

2.1 Prices listed are valid for a maximum of 14 days after placing your order.
2.2 Prices include VAT but exclude delivery charges. The standard delivery charge for orders in Galway city is €8, Galway suburbs: €10 and Oranmore area: €12 and Moycullen area: €15.

3. Orders / Payment

3.1 In order to fulfill your order we require all necessary fields contained within the order form to be completed with the relevant information. We accept payment by Master Card, Visa and Laser. By submitting your order and payment details, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the site www.keanesflorist.ie.
3.2 We cannot accept orders from customers who are less than eighteen (18) years of age.
3.3. Payment Security
We recommend you order online using our secure order form or by phone. If using a credit card from outside the Euro zone the currency conversion will be done by the credit card company. Your credit card details are encrypted before transmission. Our secure socket layer (SSL) encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

4. Delivery

4.1 Delivery charges (see above) will be applicable within the specified area. If you request delivery to remote areas which are not normally delivered to you will be advised of any additional charges as soon as possible upon receipt of your Order Form.
4.2 Timed deliveries are not available, should a timed delivery therefore be requested we will not be bound in any way to honour such a request. Products are delivered next day unless other delivery service requested
4.3 For same day delivery we must receive your Order Form by 12pm BST. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays.
4.4 Where incorrect personal and delivery details have been supplied problems or delays in delivery may result, therefore please ensure that you have included the full address details, of the intended recipient and your daytime telephone number or e-mail address so that we can notify you in the event that any delivery problems occur.
4.5 Whilst we will make every effort to ensure that delivery is made on the requested date you acknowledge that in very rare circumstances delivery on the requested terms will not be possible. In this event you will be given prior notice wherever possible and we shall either make alternative arrangements or shall refund your payment in full.
4.6 Where a third party is involved during delivery, such as hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
4.7 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form. Should the recipient not be home we will attempt to deliver to a neighbour or post a card through the letterbox informing them that a delivery has been attempted.
4.8 On the order form we allow you to specify additional delivery information where such guidance may be helpful – for example to a floor number, hospital ward or other relevant property details. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable such as requests for timed orders etc.

5. Cancellation

5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date.